Privacy Statement

Privacy Regarding Electronic Mark-Out Requests

Call Before You Dig, Inc. provides a communication link between excavators and the owners and operators of buried utility facilities. The system allows excavators, property owners, and other users of the mark-out system (collectively, “Users”) to request a mark-out of all buried utility structures in the vicinity of a dig site.

Users should expect that the facility owners and operators (utility companies) will receive any and all information provided about the property and utilities in each mark-out request, to enable identification of buried utilities and to facilitate communication between the facility owners and operators, and those excavating around them.

With the exception of what is required to assist the mark-out request process, Call Before You Dig, Inc. does not sell, lease, or otherwise give out the email, phone, mailing addresses, or other identifying information of its Users. Call Before You Dig, Inc. may occasionally use such information itself for the purpose of furthering its mission of damage prevention. Examples include distributing newsletters, safety and educational meeting invitations, “Call Before You Dig” reminder items, or other uses that directly relate to the promotion of facility damage prevention.

Call Before You Dig, Inc. may release and/or produce data indicating whether a specific excavation may have had a corresponding mark-out request, along with any potential mark-out requests that might pertain to the actual excavation in question. Typically, this data is produced at the request of the User, a member utility, any of their agents, or another entity when a damaged facility is being investigated.

Call Before You Dig, Inc. is committed to safeguarding your personal information. Whenever you provide such information, it is used in accordance with applicable laws concerning the protection of personal information.

This site uses cookies to provide a better user experience. By continuing to use this site without adjusting your cookie settings, it is assumed that you consent to the use of cookies. The website may contain hyperlinks to third-party websites. These websites have their own privacy policies, including cookie policies, and users are encouraged to review them. Call Before You Dig, Inc. does not accept responsibility or liability for the privacy practices of third-party websites, and use of such websites is at the user’s own risk.

Call Before You Dig, Inc. also reminds Users that if offensive, inappropriate, or objectionable content is posted or sent through the website, or if disruptive behavior occurs, Call Before You Dig, Inc. may use personal information as necessary to stop such behavior.

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Privacy Regarding Telephony Assets

Users should expect that all telephone communications made to, or originating from, Call Before You Dig, Inc. are recorded. These recordings are routinely reviewed for quality assurance and may be used for training purposes.

Recordings also provide documentation to ensure that information was accurately transcribed and transmitted from Users to facility owners and operators. These recordings may be used as evidence in connection with a determination of liability should a claim arise. Users should also expect that such telephone communications may be considered public records.

Specific recordings may be requested by an excavator, a member utility, their agent, or another entity when a damaged facility is being investigated. Please note that a fee may apply for providing this information.

This privacy policy may be updated from time to time. Users are encouraged to review this policy periodically, particularly when submitting personal information through the Call Before You Dig, Inc. website.