Homeowners

New Users

Get started with E-Ticket — the fast, convenient way to submit Call Before You Dig requests online.

E-Ticket is a free service that allows you the convenience of applying for Call Before You Dig tickets online, without the aid of a Customer Service Representative. E-Ticket users enjoy these benefits:

  • Immediate processing from your own PC
  • Available 24/7
  • Ideal for multiple tickets. Duplicate information from your first ticket carries over to the next, saving time.
  • Record keeping is made easy with an emailed confirmation of your CBYD ticket number, start date/time, and notified utilities.

What you can do with E-Ticket

The CBYD interactive website allows users with a password to enter the following:

  • Routine Tickets
  • Emergency Tickets
  • Renewal of Tickets
  • Viewing a history of your tickets
  • Updating your account
  • Configuring default ticket settings
  • Retrieving confirmations of previous tickets

E-Ticket entry requirements

To assist utility locators, please be specific with type of work and location of work, adding pertinent details under the “Remarks” section.

START DATE: Routine tickets require at least 2 full working days, not including the day the E-Ticket is submitted. If E-Tickets are submitted after 11:59 p.m., the start date is one day later.

For example, if an E-Ticket is submitted on Monday, the first legal start date is Thursday. If an E-Ticket is submitted after 11:59 p.m. on a Monday, the legal start date is Friday.

EXCAVATOR DOING WORK: Your registered details will be listed by default. If you are not the excavator, enter the name of the company actually doing the work.

Please read and accept the Terms and Conditions set forth and submit your acknowledgement to CBYD.

Quick guide to new online users

  1. Go online and register.
    Contractors and Homeowners can register at www.cbyd.com. This registration is different from your Contractor Number from CBYD’s old system. Follow the registration steps to receive updates and allow utilities to contact you directly.
  2. You are ready!
    After logging in, you will arrive at the Start Console where you can start new tickets, view past tickets, and manage your registration information.
  3. Describe your ticket.
    Enter the dates, nature of work, urgency, and details of how the work will be completed so utilities can assist you safely.
  4. Map your ticket.
    Search for a location and draw the work area on the map. Ensure the address information accurately reflects the mapped area and add notes if needed.
  5. Confirmation.
    After submitting your ticket, you will see the list of notified utilities and receive a confirmation with your ticket number and details. Review carefully and contact the Call Center immediately if errors are found.

Remember!

Follow Connecticut State Laws for all excavations. Do not commence work until all utilities have marked their facilities or contacted you directly. If you damage an underground public utility, you must advise them immediately.

If you enter an emergency ticket online or by phone, you are required to call the utilities listed on your ticket directly.