Excavator

General Service Information

Who must notify Call Before You Dig?

Anyone using power or mechanized equipment who disturbs the earth on or below the surface must submit a location request through CBYD.

If I am hand digging, am I required to notify CBYD?

No, but it’s strongly recommended. Utility lines and cables can be damaged with a spade, shovel, fence post digger, or pick.

If I hire someone to excavate, do I have to notify CBYD?

The excavator actually performing the digging is responsible for submitting a location request.

How long is my location request valid?

Requests are valid for 30 days from the day notice is provided, not the excavation start date.

What is Call Before You Dig?

CBYD is a nonprofit clearinghouse that connects excavators with utilities and ensures underground facilities are marked.

When do I need a private utility locator?

Contact a private locator for non-public lines such as sewer, irrigation, propane, pool, or secondary electric lines.

What holiday closings does the CBYD call center observe?

The call center is closed on major holidays, but emergency requests are still accepted by phone.

Account Settings

Can I edit my account details?

Yes. Log in, click Account, update your details, and save.

Can I change my password?

Yes. Update it under Account settings.

I forgot my password. How can I retrieve it?

Use the “Forgotten Password” link to receive a reset email.

Can I use the service without validating my email?

No. Email validation is required.

E-Ticket Process

Do I need to pre-mark the dig site?

Yes. Whitelining is required in Connecticut.

How much notice is required?

At least two full working days before excavation.

What is an emergency ticket?

An emergency involves immediate danger or service disruption.

I submitted a ticket. What should I do now?

Wait for responses from all utility owners.

What if a utility hasn’t responded?

Contact the utility directly using the confirmation checklist.

E-Ticket History

Can I renew old tickets?

Yes, if the ticket is less than 30 days old.

Can I view ticket history?

Yes. Use the History option in your account.

Registration & Password Settings

How do I register?

Use the “New User? Register here” link on the homepage.

How do I validate my email?

Click the validation link sent to your email.

System Requirements

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