Excavator
New Users
E-Ticket is a free service that allows you the convenience of applying for Call Before You Dig tickets online, without the aid of a Customer Service Representative. E-Ticket users enjoy these benefits:
- Immediate processing from your own PC
- Available 24/7
- Duplicate information carries over for multiple tickets
- Automatic email confirmation with ticket number, start date/time, and notified utilities
Dig Location Requests or E-Tickets
- Routine Tickets
- Emergency Tickets
- Renewal of Tickets
- Viewing a History of Your Tickets
- Updating your Account
- Configuring default ticket settings
- Retrieving Confirmations of Previous Tickets
E-Ticket Entry Requirements
Start Date:
Submit routine tickets at least two full working days
in advance (not counting weekends or holidays) and no more than
30 days before excavation. Tickets submitted after
11:59 p.m. roll forward one day.
Your registered excavator details will default into each ticket. If you are not the excavator, enter the name of the company doing the work. Please read and accept CBYD Terms & Conditions before submitting.
Quick Guide to New Online Users
- Go Online and Register: Create your account at cbyd.com. Registration requires updated details so utilities can communicate with you directly.
- You Are Ready: After registering or logging in, use the Start Console to create tickets, manage your information, and set defaults.
- Describe Your Ticket: Provide work dates, nature, urgency, and specifics to help utilities plan safe responses.
- Map Your Ticket: Search for your dig site, draw the area on the map, and confirm the address. Add notes if needed.
- Confirmation: Once submitted, utilities are notified. You’ll receive a confirmation with your ticket number and details. Review carefully.
Remember!
Do not begin work until all utilities have marked facilities or contacted
you directly. If damage occurs, notify the affected utility immediately.
Emergency tickets also require direct utility contact.